Management Efficiency / Tourist Information

There should be a general feeling of welcome, helpfulness and efficiency; a course of action for early and late arrivals and a well-planned booking method are imperative, with comprehensive information about cancellation procedures, directions, information on the local area and attractions.

Is the owner/manager thoroughly organized and professional with up-to-date information on all facilities on hand? Do you provide useful, friendly and detailed “domestic rules”, with all brochures/leaflets up to date and helpfully presented? Do you have a wide range of brochures/leaflets about local and surrounding areas, all up-to-date and arranged in helpful way?

A range of tourist and local information should always be available to the public. The literature, pamphlets and brochures must be neatly presented in an attractive and helpful manner, and must be current and not out of date. Maps of the area indicating tourist attractions and locations should be prominently displayed.

There should be made available or on display, where appropriate, a detailed site plan or map of the resort showing numbered sites, location of ablution facilities, games rooms, play ground, office and entrances and clearly marked paths and roadways.

Assessors may telephonically call the park in advance (anonymously) to ask to have a copy of the parks brochure, tariffs and map or directions sent prior to the visit for assessment. This will allow the assessor to check the accuracy and clarity of the map, and access details when arriving to complete the assessment visit. The map should be a simple directional map, preferably with written directions as well. All prices should be clear and inclusive of VAT.